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Terms and Conditions

Last updated August 29, 2026.

These terms explain the booking, payment, project, annual-service, ownership, and platform rules that apply when Pulso Labs provides services.

Parties and acceptance

These terms form an agreement between the client identified in the booking or accepted quote and 9558-5840 Québec inc., operating as Pulso Labs, a Québec corporation. The person accepting confirms that they are at least 18 and authorized to bind the client.

By reserving a date, accepting a quote, paying, submitting a project brief, or using the client portal, you accept these terms and the specific scope, prices, dates, and policies presented before payment. If a signed proposal conflicts with these general terms, the signed proposal controls for that conflict. Mandatory rights under applicable law always continue to apply.

Scope, estimates, and changes

Your project includes only the services and deliverables shown in the final reservation summary, accepted quote, or later written change. Published package descriptions and the booking summary identify inclusions, exclusions, annual services, and the amount due today.

Two rounds of small corrections are included unless the accepted scope says otherwise. A new direction, additional concepts, additional pages, new features, substantial rework, or work caused by inaccurate or incomplete client information is outside scope. We will obtain approval for additional fees or timing before beginning out-of-scope work.

Estimates are based on information available when issued. Third-party charges, taxes, currency conversion, and approved scope changes can alter the final amount. We will not charge an unapproved project-service increase.

Delivery-date reservations and required brief

  • A selected Thursday is a delivery deadline, not a meeting. It is held for up to 60 minutes while the booking and payment are completed.
  • Every reservation, whether standard or expedited, requires the same USD 50 deposit at booking. It is credited toward the final project invoice and follows the 48-hour cancellation policy below.
  • Expedited delivery adds a USD 75 service fee to the project total. That fee is billed with the final balance rather than collected at booking.
  • Payment secures the date but does not complete project intake. The client must immediately complete the required post-payment brief, including required files and service preferences. Work cannot begin until the brief is complete.
  • If the client leaves before finishing the paid brief, we may send a secure return link. Failure to complete the brief, answer material questions, provide required files, or approve work can delay delivery without making Pulso Labs responsible for the delay.

Prices, invoices, and payment

Prices are stated in United States dollars unless the checkout or invoice states otherwise. Current United States client invoices are issued without sales tax. Any tax legally required for a future service area would be disclosed before payment. Third-party currency or banking charges remain the client's responsibility. The final project balance becomes payable after client approval and is generally issued on Net 7 terms. Final balances are generally paid by Zelle using the instructions shown in the client portal, unless another payment method is agreed. Final custom files, website launch, and ownership transfer occur only after full payment.

An invoice that remains unpaid for a complete 30-day period after its due date may accrue a late charge of 2 percent of the unpaid balance for that completed period and each additional completed 30-day overdue period, only to the extent permitted by law and as disclosed on the invoice. A shorter delay does not trigger this late charge. A billing dispute must be raised promptly and does not excuse payment of undisputed amounts.

The client must not initiate a chargeback for a good-faith contractual dispute before first contacting us and allowing a reasonable opportunity to investigate. This does not restrict a right provided by payment-card rules or applicable law.

Annual and third-party services

Website hosting is required for the website package and is billed separately at the displayed annual rate. Domain registration and business email appear only when selected. Annual services are prepaid one year at a time. Pulso Labs sends a reminder before renewal; renewal is never charged automatically, and Pulso Labs does not keep a card on file for renewal. When the client already owns a domain, domain-provider access and email service normally remain the client's responsibility unless a separate written scope says otherwise.

Hosting, domains, email, payment processing, licensed fonts, stock assets, plugins, software, and other third-party services are governed by provider terms, availability, renewal cycles, and price changes. Pulso Labs may administer an account for convenience, but ownership, transfer, renewal responsibility, and credentials follow the accepted scope and provider rules. The client is responsible for keeping contact and payment information current and for timely renewal after handoff.

Pulso Labs is not responsible for a third-party outage, security incident, suspension, policy change, discontinued product, search-engine decision, social platform, registrar action, or price change outside our reasonable control. We will provide reasonable assistance within scope, and additional recovery or migration work may be quoted separately.

Client responsibilities

  • Provide complete, accurate, lawful, and timely information, content, approvals, and access needed for the project.
  • Review proofs and delivered work carefully. Approval confirms that visible content, names, contact details, links, and business information are accepted, subject to correction of a covered defect.
  • Own or hold sufficient permission for every logo, photograph, text, trademark, data set, and other material supplied, and comply with privacy, advertising, accessibility, licensing, and industry rules applicable to the client's business.
  • Keep portal access links, provider credentials, and administrative access secure. Do not submit passwords through ordinary booking, message, or file fields.
  • Maintain independent copies of important business content and exported deliverables after handoff.

Pulso Labs may refuse unlawful, deceptive, abusive, infringing, unsafe, or discriminatory content or instructions. We may suspend affected work while a material compliance, security, payment, or cooperation issue is resolved.

Website and portal use

You may use the public website and client portal only for lawful business with Pulso Labs. You must not probe or bypass security, access another client's information, share a private access link with an unauthorized person, introduce malicious code, overload the service, scrape protected areas, impersonate another person, or use the platform to harass, defraud, or infringe rights.

Public website content is general information and is not legal, tax, accounting, financial, or other regulated professional advice. Links to another site are provided for convenience and do not make Pulso Labs responsible for that site. Pulso Labs may restrict access reasonably to protect clients, systems, rights, or legal compliance.

Timing, cancellation, and rescheduling

Delivery dates assume timely intake, feedback, approvals, access, and payment. Client delay, an approved scope change, a third-party outage, force majeure, or a dependency outside our control extends the schedule reasonably. A delivery date is not a guarantee of launch if client-controlled or third-party requirements remain incomplete.

The client may cancel within 48 hours after booking for a full refund of the USD 50 deposit when the delivery date is at least seven calendar days away. After that 48-hour period, or when cancellation is made fewer than seven calendar days before delivery, the deposit is non-refundable. No additional cancellation fee applies. The separate Expedited service fee is not a cancellation penalty. We will consider a reasonable rescheduling request in good faith, subject to capacity. A reschedule is effective only when confirmed in writing.

If Pulso Labs materially fails to provide the contracted service and does not cure the failure within a reasonable period after written notice, the client retains remedies required by law. Nothing here removes cancellation, refund, or other rights that cannot legally be waived.

Ownership, licences, and portfolio use

After final payment, the client receives ownership of the final custom design and original deliverables created specifically for the client, except for third-party materials and Pulso Labs background technology. Drafts, unused concepts, working files, tools, templates, systems, generalized code, methods, and know-how remain with Pulso Labs unless the accepted scope expressly transfers them.

Third-party components remain subject to their licences. Pulso Labs grants the client the rights reasonably necessary to use any Pulso Labs background material embedded in the paid final deliverable. No ownership transfers until all related undisputed invoices are paid.

For a delivered website, Pulso Labs normally retains an administrator account so it can provide support and resolve technical issues quickly. This access does not reduce the client's ownership of the paid custom deliverables. A different access arrangement may be agreed in writing.

Pulso Labs may identify the client and display non-confidential final work in its portfolio and professional channels after public launch. The client may opt out in writing before launch where confidentiality or another legitimate concern applies.

Confidentiality and privacy

Each party will use reasonable care with non-public information received from the other and use it only for the project, legal compliance, or enforcement of the agreement. This does not cover information already lawfully known, public without breach, independently developed, or lawfully received from another source. A legally compelled disclosure may be made, with notice where law permits.

Our collection and handling of personal information are described in the Privacy Policy. The client is responsible for giving lawful instructions and obtaining any notices or permissions required for personal information it asks Pulso Labs to place on or process through the delivered website.

Quality, support, and disclaimers

Pulso Labs will perform services with reasonable care and skill. We will correct a reproducible defect in our original work reported with sufficient detail within 30 days after delivery, provided the defect was not caused by client changes, third parties, unsupported environments, misuse, expired services, or material outside our control. New requests, maintenance, content changes, and third-party repairs are not defects and may be quoted separately.

Except for express commitments and warranties that cannot be excluded by law, services and the platform are provided as available. We do not guarantee uninterrupted hosting, a particular search ranking, advertising result, revenue, occupancy, conversion rate, legal compliance of the client's business, or compatibility with every future browser, device, provider, or software update.

Artificial-intelligence tools or sourced media may assist production when appropriate, but final use remains subject to human review, licensing availability, and the accepted scope. The client must review business claims and factual content before approval.

Liability and indemnity

To the fullest extent permitted by law, neither party is liable for indirect, special, incidental, exemplary, or consequential loss, or for lost profit, revenue, bookings, goodwill, data, or business opportunity, arising from the project. Pulso Labs' total aggregate liability arising from a project will not exceed the fees actually paid to Pulso Labs for the service giving rise to the claim during the 12 months before the event.

These limits do not apply where prohibited by law or to fraud, wilful misconduct, gross fault, bodily injury, or another liability that cannot legally be excluded or limited. Nothing in these terms reduces mandatory consumer rights.

The client will defend and indemnify Pulso Labs against a third-party claim resulting from client-supplied material, unlawful instructions, the client's products or services, or the client's breach of its permissions and compliance obligations, except to the extent caused by Pulso Labs' own breach, gross fault, or wilful misconduct. Pulso Labs will provide prompt notice and reasonable cooperation, and the client may not settle a claim in a way that admits fault or imposes an obligation on Pulso Labs without written consent.

Suspension and termination

Either party may terminate for a material breach not cured within a reasonable period after written notice. Pulso Labs may act immediately where necessary to address unlawful activity, credible security risk, abuse, sanctions, or danger to a person or system. On termination, the client must pay for services completed, approved third-party commitments, and other amounts that remain due. Provisions intended to continue, including payment, licences, confidentiality, disclaimers, liability, indemnity, and dispute terms, survive.

General terms

Neither party is liable for delay caused by events beyond reasonable control, except that this does not excuse payment already due. The client may not assign the agreement without our written consent, except as part of a bona fide sale of substantially all of the client's relevant business. Pulso Labs may use qualified subcontractors and remains responsible for its contractual obligations.

If a provision is unenforceable, it will be limited or removed only to the minimum extent necessary and the rest remains effective. A delay in enforcing a right is not a waiver. Headings are for convenience. Electronic records and notices are valid where permitted. These terms, the accepted booking or quote, and referenced policies are the entire agreement for the service and replace prior discussions about that service.

These terms are governed by Québec law and the federal laws of Canada applicable there. Subject to any mandatory right to proceed elsewhere, disputes fall within the courts of the judicial district of Montréal, Québec. Before filing a claim, each party will try in good faith for 30 days to resolve it through written notice and direct discussion, unless urgent relief or a legal deadline requires faster action.

Changes and contact

The version accepted for a booking or quote continues to govern that project. Updated website terms apply prospectively and do not silently change an existing paid agreement.

Questions or legal notices may be sent to yoan@pulsolabs.io and should include the booking reference when available.